Blog
Managing Interpersonal Dynamics in Teams: What is Rude?
What is “rude” to one person may be perfectly acceptable to another. What is fine in the US Northeast may be rude in the South. What is rude in one country may be perfectly fine in another. So what is “rude” and how do we handle it on a diverse team?
What If I Had James Damore of Google on a Team?
Many have asked Karen to respond about the James Damore situation. So, she thought about a hypothetical: "What If I had James Damore of Google on a team?" This blog is her answer, including techniques she's employed successfully in the past.
Men: Use Your Gender Norms for Good
In a blog designed to provoke conversation—and perhaps controversy—Karen speaks directly to men about how they can use behavior from chivalry and team sports to support women in the workplace.
International Women’s Day: Call to Action
Karen reflects on the lessons learned from how grassroots efforts transformed user-centered design and how the @Work Action Framework gives us ways to now make grassroots changes for Women in Technology.
The Women in Tech Project
While there are many reasons, research indicates that workplace factors, along with the realities of what they want for their lives, contribute most significantly to women leaving tech. Learn about the project and how to get involved.Creating Dynamic, Valuing Teams
In this blog, Karen discussed one of the key dimensions of the Women in Tech Framework that defines the critical aspects of daily life necessary to help women thrive and succeed in the high technology industry.Videos
View Karen’s Keynote and PanelCloud Foundry Summit
Watch Karen introduce the Women in Tech project, followed by a panel discussing the Action Framework and interventions.
Women in Tech Presentation: Overview and Team Techniques
In this recording of a YouTube Live Event, Karen covered the latest from the Women in High Tech Retention (WIT-R) Project. She introduced the key retention factors, and then shared some of the interventions, along with some exercises you can try out.
Watch Karen’s CHI Story: A Personal Journey in High Tech
In "One Woman’s Journey in High Tech: Passion and Partnership" Karen shares her personal journey and the role of Guides, Partners, Coaches, and Supporters throughout the arc of her life.
Emerging Research Report: Retention and Women in High Tech
Thirty-something years after the computer revolution, many are asking, "Why are women leaving tech careers?" We're applying our Contextual Inquiry techniques to gather deep ethnographic data from real design teams at actual companies to capture the workplace dynamics.Finding the Themes in Qualitative Data: The Affinity Diagram
The Affinity Diagram is a key tool in organizing qualitative data to see the patterns and themes of the people you interviewed. Often people ask how did we find the dimensions of the @Work Experience Framework. The answer is build an affinity!
Books & Articles
Contextual Design 2nd Edition
Contextual Design is a series of techniques that guide cross-functional diverse product teams in how to produce successful products. Core to the practice is a series of working design meetings that are run with principles that ensure that the people work well together. Read this book to learn this world-renowned user-centered design technique and how we use data and structured ways of working together to bring diverse teams to a shared understanding of what to create. Contextual Design is used by companies and universities worldwide. This new book, Contextual Design 2nd Edition: Design for Life is completely rewritten, covering how we've changed Contextual Design, including new techniques for the Cool Concepts and designing for mobile and service platform. Notably it expands descriptions on team formation and principles of working together well.